Complaints Procedure

Right Choice Sales and Lettings Ltd t/a Right Choice Properties aim to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you feel it necessary to make any kind of complaint, we would respectfully request that any grievance is sent to us in writing to Right choice sales and lettings ltd, 27 Westbourne road, Huddersfield, HD1 4LQ or email us at including the nature of the issue.

Once your complaint has been received it will be acknowledged in writing within 3 working days and a proper investigation promptly undertaken. A formal written outcome of your investigation will be sent to the Complainant within 15 working days.

If we have responded to your complaint in writing and no progress towards a resolution has been made within 30 days of your initial written complaint, we would recommend that you contact Property Redress Scheme within a timescale of 12 months of Right choice sales and lettings final viewpoint letter to the below address to:

Property Redress Scheme

Premier House

1st Floor

Elstree Way




Telephone: 0333 321 9418


Please note that Right Choice Sales and Lettings Ltd is a member of the following client money protection and redress schemes:

Client Money Protection (Member No: CMO08624)

Property Redress Scheme (Membership No: PRS027010)